Aston Villa Football Club (“AVFC”) Mascot Package - Terms and Conditions 23/24
1. The price for the Mascot package (“Mascot package”) for an AVFC men’s first team home match (“Match”) and the terms of and benefits included in the Mascot package are as follows:
The prices are:
- £569 for a CAT A Match; and
- £524 for a CAT B Match.
The Mascot package will include the following terms and benefits:
- TO BE ELIGIBLE FOR A MASCOT PACKAGE, A CHILD NEEDS TO BE A HOME SUPPORTER BETWEEN THE AGES OF 5 – 12 INCLUSIVE (“Mascot”);
- FULL CURRENT HOME OR AWAY KIT (SHIRT/SHORTS/SOCKS) WILL BE PROVIDED AND WILL BE POSTED APPROXIMATELY 3-4 WEEKS PRIOR TO MATCH. (PLEASE ONLY WEAR TRAINERS, NO STUDS OR MOULDS TO BE PERMITTED);
- COMPLIMENTARY DRINK ON ARRIVAL;
- MASCOT GIFT BAG – WITH CONTENT ONLY FOR MASCOTS. (CONTENTS ARE SUBJECT TO CHANGE);
- RUN OUT OF TUNNEL WITH A FIRST TEAM PLAYER ONTO THE VILLA PARK TURF FOR THE START OF A FIRST TEAM MATCH;
- PHOTOGRAPH FEATURE IN THE OFFICIAL MATCH DAY PROGRAMME AND A PROGRAMME TO TAKE HOME;
- PITCH SIDE INTRODUCTION TO THE CROWD PRIOR TO THE MATCH;
- CONCOURSE VOUCHER FOR EACH SUPPORTER;
- 2 ADULTS AND 2 JUNIOR MATCH TICKETS ALLOCATED IN THE PREMIUM SEATS IN THE TRINITY ROAD STAND (1 JUNIOR TICKET IS FOR THE MASCOT THEMSELVES);
- PLAYER MEET AND GREET (SUBJECT TO AVAILABILITY, JUST FOR MASCOT);
- 4 COMPLIMENTARY PHOTOS TAKEN BY OUR OFFICIAL MASCOT PHOTOGRAPHER (SENT POST-MATCH VIA EMAIL. WITH THE OPPORTUNITY TO PURCHASE ADDITIONALS);
- TWITTER SHOUTOUT FROM OUR OFFICIAL @AVFCSUPPORT ACCOUNT ON THE DAY OF THE MATCH.
The Mascot's role at the Match will be at AVFC's absolute discretion. AVFC gives no guarantee which player a Mascot will walk out with. This will be drawn at random before the Match. AVFC will not enter any correspondence as to which football player a Mascot may be assigned to at the Match.
2. Each Mascot and each of the Mascots guest(s) will be required to comply with any policies, procedures, terms and conditions, and reasonable requirements of AVFC which apply to the use of the facilities at the Stadium and / or attendance at the Match. AVFC reserves the right to eject a Mascot and/or a Mascots guest(s) from the Match and / or the Stadium in the event of any breach of any such policies, procedures, terms and conditions and/or requirements. It is the responsibility of the parent and/or guardian of the Mascot to ensure that they and the Mascot are familiar with the relevant policies, procedures and terms and conditions. if in doubt as to which policies, procedures or terms and conditions apply, it is your responsibility to request such information from AVFC.
3. One of the guests that accompany that Mascot to the Match must be 18 years of age or older on the date of the Match.
4. AVFC reserves the right to substitute any or all the items included in the Mascot package with others of a similar nature and/or of equal or greater value at any time. The value of the benefit shall be determined by AVFC in its sole discretion.
5. No guarantees can be given by AVFC that a Match will take place at a particular time or on a particular date however the Match, if rescheduled, will take place during the relevant season. AVFC reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Mascot package will enable you to attend the re-arranged Match. In the event of reschedule, the Mascot package will be valid for the rescheduled date or alternatively, an exchange will be offered in this instance.
6. There is no guarantee that all players will be available every match, sometimes without prior notice. In this instance, Mascots will be doubled up with another child, two children to one player.
7. Subject to clause 8, AVFC shall have no liability whatsoever to any Mascot, their parents and/or guardians or any of their guests for any indirect or consequential loss or damage, loss of enjoyment, loss of possessions or travel/accommodation costs.
8. For the avoidance of doubt, nothing in these terms and conditions shall exclude or limit the AVFC’s liability for:
8.1. death or personal injury caused by AVFC or AVFC’s employees’ negligence during the course of their employment; or
8.2. any other conduct for which liability may not be excluded or limited as a matter of English law.
8.3 Each Mascot and their guest(s) will be required to give their consent, 14 days prior to the Match, for the Mascot and their guest(s)'s (if applicable) photographs to be published, as AVFC in its absolute discretion shall decide. As the Mascot and their guest(s) will be on the pitch and may feature in AVFC matchday photography, if consent is not provided, AVFC shall be entitled to cancel the Mascot package. A full refund will be provided. Where AVFC wishes to use images primarily of the Mascot and/or their guest(s) and/or disclose their full names, AVFC will request explicit consent.
9. If AVFC cannot successfully contact a Mascot within a reasonable length of time, or if a Mascot does not meet the eligibility requirements, a replacement Mascot will be found who is able, willing, and eligible to accept the Mascot package and provide the necessary consents (as set out at clause 9).
10. For safeguarding reasons, Mascots will not be allowed access to the changing rooms whilst they are in use and players will be unable to sign any merchandise or items that you bring on the day or leave with staff to have signed after the event.
11. We are unable to allow parents/guardians in the tunnel area or pitch side whilst the Mascot is on the experience. Parents/guardians may go to the allocated seating area by swiping the tickets in via the turnstile that corresponds to your Match ticket.
12. Mascot packages are restricted to one per Fan ID per season. You can, however, be a Mascot for an EPL game and a WSL game in the same season.
13. The application and safeguarding form must be submitted (signed) to supporter services at least 14 days before the Match. We may be unable to fulfil the package if this is not returned pre-Match. (Mascot forms)
14. Mascot kits will be arranged with our Mascot co-ordinator approximately 3-4 weeks prior to the date of the Match. Please note that kit stock may be limited, especially towards the end of the season, therefore, we cannot guarantee any specific advertised sizes to be always available. Matchday kit will be allocated to Mascots depending on the size requested and the best match subject to the kit availability at the time.
15. The package can only be utilised by the supporter whose Fan ID the Mascot package has been purchased in. AVFC has the right to cancel any Mascot package (without liability) where the child's details do not match details held against the fan number.
16. Parents/guardians of the Mascot will have the ability to purchase a maximum of 2 additional tickets for the Match (subject to availability). However, AVFC gives no guarantee that any additional tickets will be in the same block or stand to the Mascot package allocated tickets. Those additional tickets are for the match only and no other part of the Mascot experience.
17. AVFC reserves the right to cancel or amend these Terms and Conditions without notice when reasonably necessary for the purpose of administering the Mascot package.
18. AVFC reserves the right to withdraw any Mascot package from sale at any time and for any reason.
19. You confirm that if the Mascot has tested positive for Covid-19, the Mascot will not attend AVFC’s premises under any circumstances. You are required to let AVFC know that this is the case as soon as possible.
20. The Mascot package is non-refundable and non-transferable. We do not offer refunds on Mascot packages unless under exceptional circumstances. For the avoidance of doubt, the final decision belongs to the Head of Ticketing Operations.
21. Once a Mascot package has been purchased, it cannot be deferred to a later game for any reason. The game you have purchased is the Mascot package you will receive.
