Membership Terms and Conditions

Membership Terms and Conditions

What these Terms and Conditions cover. These are the terms and conditions on which we supply services to you.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1. About us and supporter services

1.1 In these Terms and Conditions: the “Club” means Aston Villa Football Club, as operated by Aston Villa Football Club Ltd (company no. 03375789), and; “Ground” means the football stadium and all other locations owned, occupied or utilised by the Club. Your contract is with the Club and the Club will fulfil the same. All payments to be made by you as described in these Terms and Conditions are payments to be made to the Club. You may, from time to time, make additional purchases for tickets, goods, products or other Club materials and the same may be provided by the Club or another third party appointed by the Club.

1.2 You can contact our supporter services team (which may be through the Club or an authorised service provider) regarding any queries relating to these Terms and Conditions using the following contact details:

Supporter services team contact details:

Telephone: 0333 323 1874

Email: ticketsales@avfc.co.uk

Our Supporter Services team provides support between 9.30am to 5pm, Monday to Friday (UK local time).

1.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you sign up during the subscription process.

2. Who maintains these T&Cs

2.1 These Terms and Conditions are published and maintained on the Club operated website here and on the webpage form which the Memberships described herein can be purchased. For the avoidance of doubt, in the case of discrepancy between the Terms and Conditions published on the website from time to time and any issued hard copy of the Terms and Conditions, the Terms and Conditions published on the website shall prevail.

2.2 We contract with you as a consumer – that is you are acting as an individual and not in the course of trade or in the conduct of your profession. For any business enquiries, please contact us at the above referenced details for our Supporter Services team.

3. Membership Subscription and Activation

3.1 By entering into the Membership Contract (as defined below) you agree to be bound by these Terms and Conditions. Any Members match tickets purchased are for the use of supporters of the Club only in accordance with the Home Match Tickets Conditions of Issue and the Away Match Tickets Conditions of Issue available at Aston Villa Ticketing. By applying for a Membership and/or using the same, you hereby warrant and represent that you are a supporter of the Club and undertake to provide correct, accurate, up to date information at all times. Please note that you may be asked to provide proof of identity at any point in the application process.

3.2 Photographic Proof of identify - This may be required online or in person. Accepted documents include (but are not limited to) a passport, driving licence or national identity card.

3.3 We cannot contract with individuals who are under the age of 18 unless you have your legal guardian’s prior consent to do so. If we have any cause to believe you do not have consent, we may cancel any contract formed, which may result in your Membership coming to an end.

3.4 Membership Benefits (as defined below) commence upon receipt of the confirmation email (which is when our contract is formed in accordance with clause 4.1). The Membership Welcome Gift (defined below under Membership Benefits), which forms part of the Membership Benefits, will be sent in accordance with clause 3.5 and 3.6.

3.5 Upon joining or renewing a Membership, the Member will receive an email confirmation. Where a Membership includes a Membership Gift, the Club shall use reasonable endeavours to dispatch the Membership Gift as soon as reasonably practicable following purchase or renewal. Delivery times may vary depending on demand and stock availability. Any delivery dates or times communicated by the Club are estimates only and are not guaranteed. The Club reserves the right to vary, substitute or replace any Membership Gift where reasonably necessary due to stock availability, supply chain issues or other circumstances beyond the Club's reasonable control, provided that any substitute item shall be of a broadly equivalent nature and value. The Membership Gift forms part of the Membership package and is not sold separately. Delays in the dispatch or delivery of a Membership Gift shall not entitle a Member to cancel their Membership, receive a refund of Membership fees or claim compensation, except where required by applicable law.

3.6 We cannot accept responsibility for non-receipt of Membership Gifts or mailings. One duplicate pack may be requested for non-receipt only (which we may require you to provide reasonable evidence of to confirm the same). After this no further Membership Gifts will be sent. The images of the products, including the Membership Gifts, on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Responsibility for any physical good, including Membership Gift, shall be yours when it is delivered at the address you have notified to us.

4. Term and Cancellation

4.1 The Membership is an annual Membership scheme from the date set out in this paragraph. It constitutes a binding contract between you and the Club (the “Membership Contract”). You will be required to confirm the Membership you are purchasing, along with the Membership Benefits which are included, and then send your order to us for the same. We accept your order and the Membership Contract starts on the date of the confirmation email that we will send to your email address (in accordance with Clause 6.6 (which should be immediately)) as provided during the sign-up process, and it shall continue until the Renewal Date, unless cancelled earlier in accordance with these Terms and Conditions. Where you have selected Auto-Renewal at the point of purchase (or subsequently via your Membership account), your Membership will automatically renew on the Renewal Date for a further annual term, unless you choose to switch off Auto-Renewal before the Renewal Date.

4.2 Where your Membership is set to Auto-Renew, we will aim to notify you by email at least 30 days before the Renewal Date, reminding you that your Membership will renew automatically and setting out: (a) the Membership type that will apply on renewal; (b) the price payable; and (c) how you can switch off Auto-Renewal if you do not wish to continue. Failure to receive a renewal reminder due to circumstances outside our control (including outdated contact details or spam filtering) will not prevent a renewal taking place. If your Membership was: (i) offered as a one-off or promotional package; or (ii) discontinued or no longer available for renewal, then, unless you switch off Auto-Renewal before the Renewal Date, your Membership will renew into the next closest available Membership package, at the then-current price. We will aim to notify you of the applicable Membership type and price at least 30 days in advance, and you will have the opportunity to opt out of Auto-Renewal before the Renewal Date.

4.3 You are responsible for ensuring that: (a) your payment details are accurate and up to date; and (b) sufficient funds are available on the Renewal Date. If your payment details change, you must update them via your Membership account before the Renewal Date.

4.4 If you do not wish your Membership to auto-renew, you can switch off Auto-Renewal at any time before the Renewal Date by logging into your Membership account and updating your renewal preferences. If Auto-Renewal is switched off before the Renewal Date, your Membership will end automatically on the Renewal Date and no further fees will be charged.

4.5 If we are unable to take payment on the Renewal Date because: (a) your payment details are no longer valid; or (b) there are insufficient funds, we will notify you and may attempt to take payment again within a reasonable period.

4.6 If payment is not successfully taken within 30 days of the Renewal Date, we may: (i) suspend your Membership benefits; and/or (ii) cancel your Membership. No Membership will be renewed unless payment is successfully taken.

4.7 For most products and services bought online, including the Membership, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below. You will have 14 days from the start of your Membership Contract to cancel the Membership Contract or until you have started to make use of any Membership Benefits (including, without limitation, if you have downloaded any application or digital media made available to you, or purchased any tickets, or entered any competition, as part of the Membership Benefits access the services and digital downloads (including applications) following notification that your Membership Contract has commenced, whichever is earlier. In the event that you do cancel within the period described above, you shall be entitled to a refund. In addition the Club will be entitled to a refund or return of any use by you of the Membership Benefits, including any match tickets you have purchased during that time and you may lose the benefit and use of the same. Please ensure you retain proof of postage of return to ensure a refund can be processed.

4.8 For the avoidance of doubt, if your Membership was purchased by way of gift pack, you may cancel the Membership Contract in accordance with this clause 4 but any right of refund you may have is governed by the terms and conditions of sale as presented to the purchaser at the time of purchase. All gift packs are valid for and must be activated within 12 months of the date of purchase or they will automatically expire. No refund will be issued for expired Memberships.

4.9 If you choose to cancel after 14 days, you will not be entitled to a refund of the cost of your Membership, including in respect of any unexpired portion of the Membership. If you have match tickets, you will be obliged to return those to us for a refund of the cost paid for such tickets. For the avoidance of doubt, there is no guarantee that you will be able to purchase tickets through Membership purchase therefore you will not be entitled to a refund if you cannot purchase match tickets.

4.10 If you want to cancel your Membership, or exercise your rights to cancel as set out in these Terms and Conditions, please let us know by doing one of the following:

(a) Phone or email. Call or email our supporter services on:

Telephone: 0333 323 1874

Email: ticketsales@avfc.co.uk

Please provide your name, home address, details of the Membership and, where available, your phone number and email address.

(b) By post. Print off the form below and post it to us at the address on the form. Or simply write to us at that address, including details of what Membership you have, when you started your Membership, and your name and address.

Schedule 1 Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To Aston Villa Football Club Limited, FAO Memberships Team

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following membership services being [describe membership details including numbers]:

Ordered on:

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

5. Members contact details

It is the Member’s responsibility to inform us of any change of name and provide official printed proof of the new details. To inform us of any change of address please contact the membership services team directly or update you details when logged into your digital account. We (at its absolute discretion) may charge a reasonable administration fee in respect of any name change. For the avoidance of doubt, any change of name means that the Member has changed their name and does not mean that the Membership can be transferred to somebody else (Memberships are non-assignable and non-transferrable).

6. Fees and Payment

6.1 The cost of each ‘Aston Villa FC Membership’, and the various types of Membership are available online at avfc.co.uk/fans/membership/ (the “Fee”). It is always possible that, despite our best efforts, some Memberships may be incorrectly priced. We will normally check prices before accepting your order so that, where the Membership’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Membership's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Membership Benefits provided to you.

6.2 Membership can be paid for in GBP. You can compare the costs of Membership in alternative currencies. All currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the ‘Currency Converter’ for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Club does not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. The Club, its affiliates and/or their suppliers do not authorise the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

6.3 You must pay the Fee applicable to the Membership you have subscribed for, in accordance with the fee plan notified to you prior to and at the time of registration.

6.4 Unless otherwise stated, charges are inclusive of VAT and any other taxes applicable from time to time. If the rate of VAT changes between your order date and the date we supply the Membership, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

6.5 Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. In this case you will be responsible for the payment of any and all import duties and local taxes including any administration charges upon receipt.

6.6 We will notify you by email that we have processed your payment of the Fee and inform you that you are a Member. The email message will constitute our acceptance of your Membership application. Our acceptance of your order will be deemed complete and received by you at the time and date we send the email, which time and date are specified on the email. We accept no responsibility for you not actually receiving the email, for reasons outside our control.

6.7 If your payment details have expired then we shall notify you by email and request revised payment instructions. Your failure to reply will lead to your subscription expiring and your Membership being terminated.

7. Benefit Terms and Conditions

7.1 All benefits are specified in full on tickets.avfc.co.uk/memberships , benefits being the “Membership Benefits”. A Member shall be entitled to benefits upon purchase of their membership, allowing for up to 15 minutes for digital benefits, including access to Villa TV, to be activated.

7.2 Benefits may be modified or removed at the sole discretion of the Club, from time to time.

7.3 Adult, Junior (3-11) and Junior (12-17) Members only have the right to access to Premier League home match tickets (one ticket per Member per match). The availability of Premier League home match tickets will be declared by the Club. Please note that the ticket sale process is determined in the Club’ sole discretion and Members will be informed of ticket sale dates ahead of such sales.

7.4 All benefits redeemable or booked through the Club ticketing website are activated within 15 minutes of purchase. This includes access to home match tickets, Women’s home match ticket discounts, selected junior members events, soccer schools bookings, mascot ballot entry, access to Villa Rewards and access to ticket ballot competitions.

7.5 Junior (3-11) and Junior (12-17) members only will receive a birthday email from the Club if the birthday date, we have been notified of, fall within the term of the membership purchased.

7.6 Ticketing benefits for a membership are only secured for the season a membership is purchased. The Club reserves the right to amend ticket access provisions at the start of each season, which will be communicated to members with ticket access entitlement.

7.7 Ticketing benefits for Women’s team membership applies only to Aston Villa Women’s team fixtures.

7.8 Where a Membership includes a “Season Ticket Waiting List Points Boost” benefit, and the Member holds a valid Membership on 6 July 2026, the Member shall receive a 100-point boost for the sole purpose of determining priority on the Season Ticket Waiting List for the 2026/27 season.

7.9 Supporters wishing to join the Season Ticket Waiting List must pay a one-off fee of £10. Such fee shall be redeemable against the purchase price of a season ticket should the supporter subsequently be offered and purchase a season ticket.

7.10 The Club shall determine the order in which supporters are offered the opportunity to purchase a season ticket by reference to the total number of qualifying waiting list points held by each supporter at the relevant time. Season ticket offers shall be made at the Club's discretion and subject to availability.

7.11 The Season Ticket Waiting List Points Boost referred to in clause 7.8 shall apply only in respect of the 2026/27 season ticket allocation process. If the Member is not offered or does not purchase a season ticket for the 2026/27 season, the points boost shall expire and shall not remain on the Member's account, carry forward or apply to any future season.

7.12 Members who have previously been awarded season ticket waiting list points through the purchase of a Membership in any prior season shall not be eligible to receive the Season Ticket Waiting List Points Boost referred to in clause 7.8.

7.13 The Club reserves the right to amend, withdraw or replace the Season Ticket Waiting List process, eligibility criteria and points allocation methodology from time to time, provided that any material changes will be communicated to affected supporters.

7.14 Membership benefits expire 365 days after a membership is purchased and cannot be extended.

7.15 Aston Villa soccer schools operate in the UK only.

8. Cancellation and Withdrawal of Membership

8.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms and Conditions and/or the Terms and Conditions of Entry applicable to the Ground and/or any other provision by the Club, to cancel and withdraw your Membership and to eject you from the Ground. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Membership.

8.2 In the event that your Membership is withdrawn or cancelled, the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club to disqualify you from applying for any match ticket at its discretion and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification).

8.3 The Club reserves the right to suspend benefits for a period of time or to withdraw them in the event of misuse or if abused in any way or in the event of a breach of any of the Terms and Conditions and Club regulations; or in the event of any abusive, dangerous or other unacceptable behaviour by the Member, or if the Member is prohibited by law from attending any football ground.

9. Equality and Anti Discrimination

9.1 The Club is committed to equality and diversity and it is important that all of our fans share the principles of inclusion.

9.2 We require all Members to refrain from engaging in any conduct which is racist, homophobic or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:

(a) age;

(b) disability;

(d) marriage and civil partnership;

(e) pregnancy and maternity;

(f) race;

(g) religion or belief;

(h) sex; and

(i) sexual orientation.

9.3 Members who engage in any of the behaviours set out at clause 9.2 above may:

(a) be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website;

(b) be refused entry to or evicted from the Ground;

(d) be suspended or banned from entering the Ground on future occasions; and/or

(e) be subject to prosecution in accordance with law.

10. Our Liability

10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2 To the extent possible in law, we limit our liability to you (as described above in clause 10.1) to the value of the Membership you have paid for that is current during your claim arising.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights; and for defective products under the Consumer Protection Act 1987.

10.4 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

10.5 We are not liable for business losses. We only supply the products for domestic and private use.

11. Your data

We will only use your personal information as set out in our privacy policy . Please note that your data, when submitted, is also shared with Club for the purposes set out in its privacy policy.

12. General

12.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You can bring legal proceedings in respect of these Terms and Conditions in the English courts. Your county’s laws (the country you live in) may also entitle you as a consumer to bring an action in your country’s local courts (as well as the courts of England and Wales). For example, if you live in Scotland you can bring legal proceedings in respect of these Terms and Conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

12.2 The Club may amend these terms from time to time in its discretion. Any changes will be published on the Club’s website.

12.3 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms and Conditions.

12.4 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing.

12.5 Nobody else has any rights under this contract (except that the Club may enforce and rely on such terms that either expressly or impliedly refer to it). This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.6 If a court finds part of these Terms and Conditions is illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.7 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.

12.8 We are not responsible for delays outside our control. If our supply is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Memberships you have paid for but not received.

13. Definitions and Schedules

“Auto-Renewal” means the automatic renewal of a Membership at the end of its annual term, where you have expressly selected auto-renewal at the point of purchase or subsequently via your Membership account.

"Conditions of Issue" means these terms and conditions governing the issue and use of a ‘Home Match Ticket’, ‘Away Match Ticket’ or a ‘Season Ticket’.

“Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

“Membership” means the Aston Villa Football Club Membership which is a seasonal membership scheme and a participant in the Membership is a “Member”.

“Renewal Date” means the anniversary of the date on which your current Membership term started.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; and the Conditions of Issue.