Aston Villa
This website provides information on all aspects of our operations. If you have been unable to find the information you are looking for then please feel free to contact us with your enquiry.
By Telephone
Where possible, please contact us by telephone.
The opportunity to speak to you in person allows us to deliver the best levels of customer service.
Our contact telephone numbers are as follows:
Match Tickets and Matchday Enquiries
Tel: 0333 323 1874
Tel International: 0044 121 327 5353
Fax: 0121 328 5575
Click here to purchase tickets.
Open Hours :
| Mon - Fri | 9.30am-1pm & 2pm-5pm |
Hospitality and Events
Tel: 0333 323 1982
Tel International: 0044 121 327 2299
Fax: 0121 328 2099
Click here for the latest hospitality and events information.
Retail and Licensing
Ordering:
If you prefer, you can place your order by phone. Please have your payment details ready.
Customer Service:
Feel free to call our Customer Service line, where you will be able to speak to a member of the Customer Services team about any query you may have.
Please note, the below email is for Aston Villa Store queries only.
Tel: +44 (0) 330 053 6010
Email: customer.services@shop.avfc.co.uk
Our team are currently available between:
Monday to Friday 8am - 8pm
Saturday and Sunday 9am - 4pm
Calls are charged at two pence per minute from a BT landline, calls from mobiles and other networks may vary
Click here to visit the online store.
Returns and Refunds
For returns and refunds please contact:
Aston Villa Store Returns
PO Box 210
Manchester
M24 1YN
United Kingdom
Club Reception
Please use these numbers for general enquiries or to contact personnel.
Tel: 0121 327 2299
Tel International: 0044 121 327 2299
Fax: 0121 322 2107
Supporter Queries
Please use these contact details for general enquiries.
Email: supporters@avfc.co.uk
Please use these contact details for complaints.
Email: fancomplaints@avfc.co.uk
Media Enquiries
Tel: 0121 327 2299
If it is necessary for you to email your enquiry, please bear in mind that we receive thousands of emails every day, and it is not always possible for us to respond in a timely manner due to the volume of correspondence.
Please use the email address media@avfc.co.uk for general press enquiries only. Please note that only genuine press enquiries will be responded to.
Our policy on dealing with complaints can be found within our fans charter.
Liability Claims
Our current Employer's and Public Liability Insurers are:
QBE Insurance Europe Ltd
Acclaim House
Central Park
New Lane
Leeds
LS11 5UF
All communications relating to Employer's Liability or Public Liability insurance matters should be sent to QBE Insurance Europe at the above address.
All postal communications addressed to us relating to liability insurance matters should be sent by first class post to:
Legal Department
Aston Villa Football Club
Villa Park
Birmingham
B6 6HE
Aston Villa Foundation
If you would like to enquire about sessions or contact a member of Foundation staff, please email foundation@avfc.co.uk
Alternatively, you can call the Foundation on 0121 327 2299 Ext 5700.
Safeguarding
If you have any enquiries, please email:
Head of Safeguarding - Ashlee Milliard
Tel: 07827300798
By Post
The club's address is:
Aston Villa FC
Villa Park
Birmingham
B6 6HE
