First Time at Villa Park

 

What my ticket means

Once you have received your ticket you should have all the information you need to find you seat at Villa Park and enjoy the match!
There will be various bits of information on your ticket, including the fixture information and kick-off times. 
The main details you need on a matchday are;
Your Stand – Area of the Stadium
Your Block – Specific Block within the Stand that you are situated in.
Your Row – Lettered or numbered Row within your Block
Your Seat – Your Seat number within your Row

Once you have arrived and are ready to enter the stadium, make your way to your stand and block. Once you have found your entrance you will need to make your way through a turnstile to enter the stadium. Once inside the stadium, you can use the block number to find the section for your seats and check your ticket for your row and seat number. If you have any issues finding your entrance or seats, just ask a member of our stewarding team who would be happy to help.

Is there anything I should do leading up to game day?

Subscribe to our newsletter to receive all the pre-match build-up directly to your inbox by register on our website. 

You can also follow us across all of our social channels as we prepare for the big day

You can visit our history pages to find out more about Aston Villa Football Club

Also remember to check on any travel restrictions on your route to the stadium and the weather forecast.

How do I get to Villa Park?

For all the details on getting to Villa Park by public transport or by car, including local traffic restrictions, parking details and bus & train routes, just click here.

What do I need to bring with me?

The essentials are your match ticket and comfortable clothing suitable for an outdoor environment. Don’t forget your Aston Villa shirt [you can get one from the club shop if you haven’t already]! There will be security on entrances that may ask to check your persons and any bags that you bring with you. Where possible, we advise that you avoid bringing any bags/laptops etc with you to a match.  

Accessibility?

Get all the information and assistance available to disabled visitors to Villa Park in our Accessibility Guide

When does the ground open?

Turnstiles usually open 90 minutes before kick-off. We recommend that you take your seats roughly 45 minutes before kick-off which is when the players will come out onto the pitch for their warm-up.

What can I do inside the ground?

Once you’re inside the ground there’s plenty to see and do. There will be refreshment kiosks in every concourse and programmes will also be available. There are also toilets in every area. Don’t miss the teams coming out for their warm-up roughly 45 minutes before kick-off. Take your seats by 10 minutes before kick-off so that you don’t miss any build-up and the teams entering the pitch to a great atmosphere! Remember, once you enter the concourse you can’t leave and re-enter – so make sure you’ve soaked up all the atmosphere around the ground as well.

What can’t I do inside the ground?

For information surrounding rules and regulations as you look to visit our home Villa Park, click here.

Where can I get any merchandise?

The Villa Village store is located in the North Stand car park, and there are also mini kiosks by the Holte End and Trinity Road, if you’re looking for some great Villa Merchandise or a programme before the game. Villa Village is open before and after the game, but visit the website to check the latest opening times

Is there anything to eat and drink?

Various refreshment kiosks are open inside the stadium on matchdays, offering a wide range of cuisine and beverages. New vegan offerings can also be found in the concourses. Refreshments are also available in the Family Fun Zone inside the Academy or in the Holte Suite (season ticket holders only). 

Where are the toilets?

There are numerous toilets inside the concourses which are clearly signposted, please contact a steward if you need accessible toilets or to enter with your child. There are also toilets in our Family Fun Zone in the Academy.

Where can I get cash?

Villa Park is a cashless stadium. Catering kiosks inside the ground accept debit/credit cards. If you do need cash, cash back can be given on purchases in the ticket office and with a minimum spend of £3.50 the matchday programme is the perfect item - get in early though to avoid the queues. The closest cash machine is at Tesco Extra on Aston Lane.

What if I need First Aid or have any other kind of emergency?

In the case of an emergency please contact your nearest steward. St John’s Ambulance are situated in the North Stand.

 

Family information

What additional activities are there on a matchday?

There are various things for the whole family to enjoy in the build-up to kick-off on a matchday. Enjoy a host of activities in the Family Fun Zone. Meet our club mascots Hercules, Bella and Chip walking around the stadium. The players usually arrive 90 minutes before kick-off and you can cheer them into the stadium by the Players Car Park near the North Stand and Trinity Road.

It’s my juniors’ first game at Villa Park – how can we celebrate?

We have the perfect experience for juniors coming to their first game at Villa Park – the My Home Debut experience. Receive special commemorative gifts, meet Hercules for a special presentation and take a lap of the pitch with your juniors name announced inside the stadium! Make it a match they will never forget. PLEASE NOTE: My Home Debut is paused due to COVID-19. Updates will be posted in due course.

How can my junior become a Matchday Mascot?

Our Matchday Mascots are junior supporters aged 4-12 years old that walk out with the players at the beginning of the game. It’s a very special experience for any junior Villan!
Packages are also available to purchase from our hospitality events team. PLEASE NOTE: Matchday Mascots are currently unavailable due to COVID-19.

What can I do with my buggy? 

It is not recommended to bring a buggy due to space available within the stadium. If you have travelled to the stadium with a buggy, there is a buggy bay available in the Family Fun Zone whilst you enjoy the pre-match activities. Please note that all valuables are left at your own risk. Please contact a steward to find a solution for during the match as there is currently no space available inside the stadium for a buggy bay area.

Is there a specific family stand?

Our family area is situated within the Trinity Road stand and consists of blocks C8 & C9 in the lower tier and block B7 in the middle tier. Our ratio of Adults to Juniors in this area is 3:1. Adult only parties are not permitted in these areas. This area of the stadium has a specially designed concourse area for families and includes our kids meal deals at the kiosk points.

Where is the lost child point?

If you have any issues over safety or a lost child please contact your nearest steward immediately. Stewards are located throughout the stadium within each block of seating and will be wearing high visibility jackets.