FAQs

VillaTV is the club's video on-demand and live audio & video streaming service. It offers exclusive live matches, pre-season games, interviews, press conferences, highlights and more.

No.

VillaTV provides a free video on-demand service that includes exclusive behind-the-scenes videos, match highlights, interviews and much more.

You can subscribe to VillaTV+ to gain access to live pre-season games, streamed home PL2 & U18 FA Youth Cup matches and full match replays of all our men's fixtures from the 23/24 season. Click here for our subscription options.

With VillaTV there are 3 tiers of content. Free to access, log in to watch & VillaTV+.

Here is a breakdown of what's available in each tier:

Live video coverage of games are available, with live streams of pre-season games, PL2 home games, U18 FA Youth Cup and a selection of women's WSL games all on offer this season on VillaTV.

VillaTV+ access is required to watch pre-season games, PL2 home games & U18 FA Youth Cup games. Click here for our subscription options.

These can all be watched in-app and on the VillaTV platform.

Men's FA and League Cup matches are not eligible for UK and Ireland or international fans.

However, live audio commentary will still be available for all cup games for all our fans in the UK & worldwide.

Our U18 FA Youth Cup run is included in our VillaTV+ subscription. Click here for our subscription options.

Live match audio is available for all men's Premier League, Champions League, FA Cup & EFL Cup games during the season. This is free for all users with a Villa Account.

You can listen to the live match audio in-app and on the VillaTV platform.

Yes, full match replays of men's matches from the 24/25 season will be available on VillaTV.

Our pre-season, PL2 & U18 FA Youth Cup games will be available for replay via video on-demand the day after the live stream has finished.

A VillaTV+ subscription is required to watch all full match replays Click here for our subscription options.

Yes, all VillaTV users have access to thousands of hours of video on-demand content. Ranging from behind-the-scenes videos, highlights & features right through to full match replays & player interviews.

Video on-demand is available to watch in-app and on the VillaTV platform.

Yes, you can cast live video and video on-demand from iOS & Android devices and desktop/mobile browsers to Chromecast & Apple TV devices.

Website

• iOS Mobile Browsers: Apple Airplay-2 Enabled Devices, AppleTV & Roku devices
• Android Mobile Browser : Chromecast & Android TV
• Desktop : Chromecast (Chrome browser) & Android TV (Chrome Browser)

App

• iOS App: Apple Airplay Enabled Devices, AppleTV, Chromecast, Android TV, Amazon Fire TV & Roku devices
• Android App: Chromecast, Android TV & Roku devices

Paid subscriptions are required to gain access to live streamed pre-season, PL2 & U18 FA Youth Cup matches and full match replays of all our men's matches from the 24/25 season. Click here for our subscription options.

You will be shown options for our subscription packages. When you select the option you wish to subscribe to, you will be asked to log in.

You can use your Villa Account to view 'log in to watch' video content. (This is the Villa Account you use to log into avfc.co.uk) You'll get access to content such as extended highlights and live match audio.

If you don't have a Villa Account Click here to register, which will take you to the Villa Account registration page. Once your account is created, come back to VillaTV and log in using your newly-created account details.

Our VillaTV+ premium video on-demand & live streaming package is a paid-for as a subscription package. Click here for our subscription options and costs.

We currently do no offer passes for single games.

Yes, packages will automatically renew unless cancelled.

You'll be able to check when your package renews or expires by looking in the Manage Subscriptions section.

Your device needs to comply with the following minimum system requirements:

• Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
• Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
• Operating Systems: Windows 8.1 or later, Mac 9+

Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari (*Internet Explorer and Opera are not supported for Live Video)

• 512MB of RAM (1GB of RAM recommended for netbooks)
• Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.

You will require a Wi-Fi or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).

During the game, please report your technical issues to villatv@avfc.co.uk who can investigate whether there is a problem with the broadcast.

If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.

Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice or don't report a technical issue to customer service during the game, we will not be able to issue a refund.

Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.

Is your connection fast enough? Try to stop all current downloads, videos you are watching and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.

The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact villatv@acfc.co.uk

Please email villatv@avfc.co.uk with your cancellation request. Please be advised that three working days' notice is required for cancellation. Cancellation within this period may result in you being charged for the next period.

Alternatively, click 'Manage subscriptions' after selecting the profile icon in the top right corner of the main website.

If you've forgotten your password please click here to reset your Digital Account password.