Facilities at Villa Park for Disabled Supporters

Ambulant disabled supporters are advised to purchase seats located in the first two rows of the lower section. As persistent standing is likely, we recommend Q3, Row A-B, Seats 50-70 for ease of access. If you require additional advice, please speak to our Disability Access Officer. Accessible parking for visiting supporters is available on the away coach park. Away clubs will be sent an allocation of permits which need to be purchased in advance from the visiting club. Please note that accessible parking cannot be purchased on the day of the game.

Away supporters who require a wheelchair bay, will be located within the away section in the lower Doug Ellis Stand, Q Block. There are 14 wheelchair positions that are pitch side with adjacent seating for personal assistants. Ponchos can be requested during inclement weather, subject to availability. We recommend checking the forecast before traveling. Wheelchair users can access the stadium via Gate 28, which is located next to the away ticket office and turnstiles (Entrance 4).

We accommodate home supporters who are wheelchair users and their PAs within the Trinity Road Stand, providing a number of wheelchair bays with PA seating.

There are three accessible entrances available to home supporters at Villa Park, all of which offer ground level access to wheelchair viewing facilities

All entrances are clearly signed and open approximately one and a half hours prior to each kick off.

Please refer to the map on the travel & tranport page:

• Entrance 1 – located between the Holte Stand and Trinity Road Stand.
• Entrance 2 – located next to C block turnstiles.
• Entrance 3 – located at the North Stand underneath the Corner Flag Restaurant.
• Entrance 4 - located next to Q block turnstiles. (Away supporters)
• Entrance 5 - located next to M block turnstiles 60-61. (Ambulant Seating Only)

There are two dedicated Inclusion rooms located in the North Stand. Inclusion rooms provide a calming environment for supporters on the autism spectrum, supporters with dementia, or anyone with a neurodiverse condition to enjoy a match. Supporters often use these facilities as a gateway into the general seating areas. Theses rooms can be booked on a match-by-match basis, subject to availability by contacting our Disability Access Officer (accessibility@avfc.co.uk).

Please note that to enable the Inclusion rooms to be used by as many people who require them, a limit on the number of times this facility can be used in a season may be utilised.

We welcome all disabled supporters using an assistance dog (in line with Guide Dogs for the Blind Association guidelines). Please let us know, when purchasing tickets, that you will be accompanied by an assistance dog when attending matches. If you would like to ensure that your assistance dog is familiar with Villa Park and its surroundings before a match-day, we would be happy to facilitate a prematch visit. Please contact the Disability Access Officer to make these arrangements.

There is no allocated seating for visually impaired supporters, and they may therefore sit (subject to availability) in their preferred area of Villa Park. As with any football stadium, the upper tiers of Villa Park are very steep and we would therefore discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency, from purchasing tickets in any upper tiers.

Headsets, which feature full audio commentary of matches, can be provided by the ticket office to visually impaired supporters upon request. This audio commentary service is provided free of charge. Please contact the Disability Access Officer via accessibility@avfc.co.uk to order your device.

Should you require any assistance when visiting Villa Park, we have induction loops located at the following information points:

1. North Stand Reception
2. Villa Village Ticket Office
3. Villa Village Shop
4. Trinity Road Ticket Office
5. Trinity Road Stand Reception
6. Security Lodge

A British Sign Language Interpreter (level 2) is available at Villa Park on a match-day, please ask at North Stand reception if required.

Seating for ambulant disabled supporters is located in a variety of areas around Villa Park. Such spaces may benefit from increased leg room, may be close to an entrance/exit or may otherwise be more easily accessible and are considered, by the Club, best suited to ambulant disabled supporters.

Ambulant disabled supporters are advised to contact the Disability Access Officer at Aston Villa prior to purchasing tickets for fixtures at Villa Park so that we can discuss your particular circumstances and attempt to find the most suitable seating for you.

Due to the limited number of stadium car parking spaces available to supporters on match days, the Club is unfortunately unable to offer stadium car parking to every Blue Badge holder. However, the Club endeavours to fulfil the needs of disabled drivers and passengers and will sell stadium car parking to Blue Badge holders subject to availability.

Car park passes are available to purchase on a match-by-match or seasonal basis. On-site accessible parking is situated in the Holte End and North Stand/Villa Village.

As well as parking on stadium car parks at Villa Park, disabled supporters may also use external car parking facilities which are located in close proximity to Villa Park. Parking permits are available to purchase in the Majestic and Yew Tree School on a seasonal or match-by-match basis, subject to availability (Accessible Parking must be booked 24 hours before the match).

The location of accessible car parks is shown on teh Travel & Parking page: www.avfc.co.uk/villa-park/travel-parking. For more information on accessible car parking or to purchase car park passes please contact our ticket office. If you do not require accessible parking, there are numerous official match day car parks available on match days. 

A number of snack/beverage kiosks with low level counters are located in concourses throughout the lower tier of the Trinity Road Stand and are within easy access of the wheelchair user bays’ which are situated on the same level.

Accessible toilets are located in the lower tier concourse of the Trinity Road Stand and are in close proximity to the wheelchair user bays’ located in the same stand. The facilities are designed to give visitors independent use and can only be accessed with a Radar Key which can be obtained from any steward patrolling the area. We also have Accessible Toilet facilities at the following locations:

• North Stand Lower accessible toilet located in the Gas Lamp Lounge. (Hospitality section)
• North Stand Upper accessible toilet located outside sensory rooms. (Hospitality section)
• Trinity Upper accessible toilet located in the corridor outside the Heineken Lounge. (Hospitality section)
• Doug Ellis Upper block P accessible toilet located on the mezzanine level. (Hospitality section)
• Holte End Lower accessible toilet located in the Holte Suite.
• Away fans in Q block accessible toilet located in the concourse area and two additional accessible toilets located within the accessible entrance.

To access these facilities on a matchday, please contact your nearest steward.

Villa Park has a changing places facility situated in the lower Trinity Road Stand. It is located close to the family zone in Block C9. To access this facility on a match-day please contact your nearest steward.

Visiting supporters who require the use of the changing places facility and any supporters who require any additional information, please contact 0121 326 1518 or email accessibility@avfc.co.uk prior to your visit to Villa Park

Any supporter who is suffering from temporary injuries or illnesses which could affect their ease of access whilst at Villa Park (e.g., a broken leg), should contact the Ticket Office on 0333 323 1874 prior to the match. Wherever possible (although we cannot guarantee this), seating will be arranged so that supporters do not suffer undue discomfort due to their ailment.

Lift access is available in the Trinity Road Stand, from ground to upper levels of the stadium bowl. The lift can be accessed via turnstiles 97-103, located close to the McGregor statue outside the Trinity Road Reception.

There is no lift access available for the Holte End upper, Doug Ellis upper or the North Stand.

Villa Park currently operates a bag searching policy meaning all supporters and their belongings are subject to search for the safety and security of all attending the match. Bags will be subject to security check as determined by stadium staff in their reasonable discretion. Fans with medical bags or items they must carry with them must be searched and we do advise arriving early to avoid inconvenience and delays.

For any enquiries around medication and bag exemptions, contact accessibility@avfc.co.uk or call 0121 326 1518.